Beacon Wireless is an Internet service provider serving the Southern Gulf Islands. Their business is growing fast and they found themselves struggling to keep up with customer service, an aging infrastructure, business process and marketing.
Carmanah Digital consulted with the team at Beacon Wireless, examined their business and helped formulate a plan. The first thing we did was update their aging website, created a knowledge base to alleviate the pressure on customer service and then streamlined the way customers sign up. We continue to build with them as they grow and are working to automate their billing and create a customer portal.